Shipping policy

Shipping Policy

Last updated: October 23, 2026

Thank you for shopping with Us. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Buyer's Responsibility

It is the buyer's sole responsibility to verify and ensure the legality of use, possession, and import of the purchased item(s) in their local jurisdiction.
By completing a purchase, the buyer agrees to the following terms:
Compliance: Buyer must comply with all local, state, federal, and international laws regarding the item(s) ordered.
Customs and Seizures: Seller is not responsible for packages confiscated, destroyed, or delayed by customs or law enforcement due to local restrictions.
Fees and Duties: The buyer is responsible for any additional import duties, taxes, or clearance fees required by their destination country.

    Order Processing

    Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

    Orders placed after noon or on weekends and holidays may begin processing the next business day.

    You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

    Shipping Methods & Delivery Times

    Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

    Special delivery and shipping methods are available upon buyer's request. Please contact us if you prefer a different shipping method.

    Shipping costs

    Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

    Canada customs, taxes and other applicable fees

    Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

    United Kingdom customs, taxes and other applicable fees

    For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

    In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

    Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

    European Union and Rest of the World customs, taxes and other applicable fees

    Orders shipped to countries in the European Union and the rest of the world may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

    If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

    Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

    Order Tracking

    Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

    Shipping destinations

    We currently ship to Australia, Austria, Belgium, Brazil, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Canada, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Falkland Islands, Fiji, Finland, France, French Polynesia, French Southern Territories, Georgia, Germany, Greece, Guatemala, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Oman, Paraguay, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Lucia, St. Martin, Sweden, Switzerland, Taiwan, Thailand, U.S. Outlying Islands, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City, and Vietnam.

    If your country is not listed above and you want to place an order, please contact us.

    International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

    Address accuracy

    Some items can only be shipped to your billing address. Make sure that the shipping address is the same as your billing address as to avoid payment decline. Contact us as soon as possible if you need help.

    Lost or delayed packages

    If your order is lost or delayed, contact us and we will help you work with the carrier.

    Order Changes & Cancellations

    Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

    Questions?

    Contact our team at contact@jzeeplanet.com